Privacy Policy

H&A Complete Auto Repair ("we," "us," or "our") operates the website located at handacompleteauto.com (the "Site"). This Privacy Policy explains what information we collect through the Site, why we collect it, how we use and share it, and the choices available to you.

Information We Collect

Information you provide directly. The Request Service form is the only place this Site collects personal information. When you submit it, we collect:

• Your name, phone number, email address, and preferred contact method
• Your vehicle's year, make, and model, and, if you choose to provide them, its VIN and mileage
• The service category you're requesting, a description of the issue, whether the vehicle is currently drivable, and your preferred date
• Any photos or video you choose to upload of the issue

This Site does not have a newsletter signup, account registration, comment system, or online payment collection anywhere else.

Information collected automatically. Like most websites, our hosting infrastructure automatically logs standard technical information when you visit — your IP address, browser type, device type, the pages you visit, and timestamps. This is standard web server activity logging, used for security and site operation, not individual tracking or profiling.

How We Use Your Information

We use the information submitted through the Request Service form to:

• Review your request and understand what your vehicle needs
• Contact you by phone or email to discuss availability and confirm next steps
• Keep an internal record of the request for our own business/scheduling purposes
• Respond to you if you have follow-up questions about your request

How We Share Your Information

We do not sell your personal information, and we do not share it with advertisers, data brokers, or marketing companies. We share it only with the service providers below, solely to operate the Site and respond to your request:

• Brevo (via the FluentSMTP plugin) — delivers the confirmation email you receive and the internal notification our team receives when you submit a request
• Our web hosting provider — stores the Site itself and the WordPress database your submitted request is saved in

We may also disclose information if required to do so by law, or to protect the rights, property, or safety of H&A Complete Auto Repair, our customers, or others.

Google Fonts

This Site loads two of its typefaces (Inter and Poppins) directly from Google Fonts' servers rather than hosting them ourselves. When a page on this Site loads, your browser makes a separate request to Google to retrieve these fonts, which shares your IP address with Google as part of that request. Google's privacy policy is available at policies.google.com/privacy.

Google Maps

Our Contact page and site footer include an embedded Google Map showing our shop location, and other pages link out to our Google Business review page. Loading or interacting with these is governed by Google's own privacy policy, linked above — we don't control what Google collects through its own embedded map or review pages.

Cookies & Tracking

This Site does not use analytics, advertising, or behavioral tracking cookies. We do not run Google Analytics, a Facebook/Meta pixel, or any similar tool that tracks your activity across websites. Our content management platform (WordPress) and hosting environment may set minimal technical cookies necessary for basic site function (for example, security-related cookies), but nothing used to build a profile of you or track you elsewhere.

Data Security

We take reasonable steps to protect the information submitted through this Site, including relying on our hosting provider's security infrastructure and restricting who has access to submitted requests. That said, no method of transmission over the internet or electronic storage is 100% secure, and we can't guarantee absolute security.

Data Retention

We keep submitted service requests for as long as reasonably necessary for our business records — generally, to maintain a history of work requested and performed for our customers. If you'd like us to delete your information sooner, contact us using the details below and we'll do so unless we have a legitimate business or legal reason to retain it.

Your Choices

You can ask us to review, correct, or delete the information you've submitted at any time by contacting us using the information below. If you'd rather not submit information through the Site at all, you're always welcome to call or visit our shop directly instead.

Do Not Track Signals

Some browsers offer a "Do Not Track" signal. Because this Site doesn't use tracking technologies to begin with, there's currently nothing for that signal to opt you out of — we don't track visitors across this Site or other websites regardless of your browser's setting.

Children's Privacy

This Site is not directed at children under 13, and we do not knowingly collect information from children. If you believe a child has submitted information to us, contact us and we'll remove it.

Third-Party Links

Beyond Google Maps and our Google review page, this Site may link to other third-party sites (for example, our web design agency's site in the footer). We aren't responsible for the privacy practices of sites we don't operate — we'd encourage you to review the privacy policy of any third-party site you visit from a link on this Site.

Changes to This Policy

We may update this Privacy Policy from time to time as our Site or practices change. The "Last updated" date at the top of this page reflects the most recent revision. We'd encourage checking back periodically if you have ongoing concerns about how your information is handled.